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Open Your Account Under These Terms

These terms cover how you open an account, fund it through Touch 'n Go eWallet, Boost or GrabPay, and play across our live tables, slots and sportsbook.

Account RulesPayment TermsFair Play TermsAccess by Region
ringgit99 Open Your Account Under These Terms
DATA & ACCOUNT SECURITY

Check How We Handle Your Account Data

Your account record — identity details, deposit history through Touch 'n Go eWallet, Boost or GrabPay, and game activity — is kept to meet the verification steps set out in these terms. We use cookies to keep you logged in on your device and remember lobby preferences, such as your last-opened table or sportsbook view. Records tied to a withdrawal or a dispute are kept only as long as needed to resolve the matter. If you want a copy of your data, or want a closed account's details removed, send that request through live chat or email.

Identity Checks

We verify the name on your account against your Touch 'n Go eWallet or bank details before releasing a withdrawal, matching the identity terms you agreed to at registration.

Session Cookies

Cookies keep your login active across devices and remember lobby settings; clearing them signs you out and may reset preferences like your default game category.

Record Retention

Transaction and dispute records are kept only as long as needed to close out a verification case or answer a later query about a specific deposit or withdrawal.

Request a Change

To correct account details, close your account, or ask what data we hold, contact support directly — these requests go through the account team, not an automated process.

POLICY CONTACT

Reach Our Team About These Terms

Questions about how these terms apply to your account don't need to wait for a dispute to come up. Our support channels are built to clarify a clause, confirm a verification step, or walk through what changed in the latest update before you deposit again through Touch 'n Go eWallet, Boost or GrabPay. Reaching out early, before a withdrawal is already pending, usually saves a longer back-and-forth later.

Team online

Live Chat

Open live chat from your account dashboard to ask about a specific clause, a paused withdrawal, or why a step such as OTP verification was triggered on your account.

Email Support

Send account or policy questions to our support email and include your Touch 'n Go eWallet or GrabPay reference so we can trace the transaction tied to your query.

Account Help Desk

Use the help desk link inside your wallet page for anything tied to identity checks, closed accounts, or a dispute over how a term was applied to your balance.

Common Questions About These Terms

Yes — opening an account and funding it through Touch 'n Go eWallet, Boost or GrabPay means you've accepted the current version of these terms, including the identity checks tied to withdrawals.

We can update these terms as payment options or game categories change; the revised version applies from the date it's published here, and continued use counts as acceptance.

A mismatch between your wallet name and your registered details can pause a withdrawal until identity verification is complete, under the account terms you agreed to at sign-up.

Reach our support team through live chat on your account dashboard or by email; mention the clause or transaction you're asking about so we can answer without back-and-forth.

Access depends on local law and is available only where local law permits; the terms apply the same way whether you're playing from Seremban, Melaka or anywhere else in Malaysia.

You can request account closure and ask what data we hold by contacting support directly; we'll explain what gets retained for dispute or verification purposes and for how long.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.