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Open the Legal Pages Behind Your Account

Everything that governs your ringgit99 account sits on this page: the policy terms you accept when you join, how we treat your data, and how we handle a request to change or close what we hold.

Policy termsData handlingAccount rulesEligibility check

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HOW WE HANDLE IT

See How Your Account Data Is Kept

Policy promises mean little without the operational detail behind them, so here is how we actually run it. We collect only what registration, payment and verification need, hold it for as long as your account is open plus the period the law requires, and use cookies so the site remembers your session and your language setting between visits. You can ask us to show you what we hold, correct anything wrong, or close the account altogether.

Account security you control Your login is tied to your registered email and a one-time code sent on each new device. Change your password from the account menu whenever you want, and tell support straight away if a device is not yours.

Cookies and what they do We use cookies to hold your session and keep your language and display choices between visits. You can clear or block them in your browser settings; some lobby functions will not work as intended if you do.

Retention after closure Close the account and we stop using your data for gameplay, but records tied to payments and identity stay on file for the period the law sets. After that they are removed from the active system.

Requests and corrections Ask us for a copy of what we hold, or tell us what needs fixing. We confirm you as the account holder first, then handle the request and write back with what has been changed.

REACH THE TEAM

Ask Us About Any Policy Clause

Read something in the terms you are not sure about? Send it to us before you act on it. Our local support team handles policy and account questions over live chat inside the lobby and by email, and they can pull up your account so the answer fits your actual situation rather than a general one. Have your registered email or account ID ready, because we verify the request against the account before we discuss anything held on it.

Live chat in the lobby Open the chat panel once you are logged in and put your policy question to the team. It is the quickest route for account-specific answers and for anything tied to an open verification case.

Email for written requests Send data access, correction or closure requests by email so there is a dated record on both sides. We reply in writing and keep the thread attached to your account file for reference.

Account verification first Before we discuss anything held on your account, we confirm you as the holder through your registered details. That step protects your wallet, your balance and your personal data from anyone else asking on your behalf.

Browse the Rules That Shape Your Play

ringgit99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms are written for Malaysia and applied the same way in Seremban as anywhere else we serve. When you join, you accept them at the point of registration, and they carry on applying for as long as the account stays open. What we can offer

1
you is set by local law, and access is available only where local law permits — if a product or payment rail cannot be supported in your region, we say so at the point you try to use it rather than burying it. Your account wallet,
2
deposits through Touch 'n Go eWallet, Boost or GrabPay, and any DuitNow or FPX transfer all sit under the same set of rules. Disputes follow the process described in the terms, and we answer written questions through the channels listed below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Questions We Get About the Terms

The clauses visitors ask about most, answered plainly. If your case is different, the support channels above are the place to take it.

You accept the policy terms on this page, which cover account rules, payment handling and how we process your data. They apply from registration onward, and continued use of the lobby means you still accept them.

Yes. Send the request from your registered email and we confirm you as the holder first, then give you a copy of what is stored. Corrections go through the same route.

We apply one set of rules, but what we can legally offer depends on local law in your region, and access is available only where local law permits. If a payment rail cannot be supported where you are, it will not appear for your account.

You can ask us to close it from your registered email or through live chat. Gameplay stops once it is closed, while payment and identity records stay on file for the period the law requires.

Raise it through live chat or email with the transaction reference from your account wallet. We verify the entry against the payment record, then write back with the outcome and what we corrected.

They can when the law or our processes change. We post the current version on this page, and material changes are flagged to your registered email before they take effect on your account.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy LiveLive Baccarat InfoMines Game

Open the Legal Pages Behind Your Account

See How Your Account Data Is Kept

Ask Us About Any Policy Clause

Questions We Get About the Terms

01 What do I accept when I open an account?

02 Can I see what data you hold on me?

03 Are the terms the same across Malaysia?

04 Can I close my account and what happens next?

05 How do you handle a dispute over a payment or balance?

06 Do these terms change over time?

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